Now Hiring
Zonix Tools LLC
Professional Tools & Industrial Equipment | U.S.-Focused eCommerce Brand
E-commerce Operations & Customer Support Specialist
Location
Remote (U.S. Operations)
Schedule
Monday–Friday, U.S. Hours (Flexible)
About the Role
We're hiring multiple E-commerce Operations & Customer Support Specialists to join our growing team. This role is essential to our U.S. market success, supporting product management, customer service excellence, order fulfillment coordination, and continuous store optimization.
Key Responsibilities
- Manage and optimize product listings, descriptions, images, and pricing
- Support customers via email, chat, and digital channels with professionalism
- Process and track orders ensuring accurate U.S. fulfillment coordination
- Handle customer inquiries, returns, and issue resolution efficiently
- Coordinate workflows between inventory, shipping, and operations teams
- Contribute to store performance and conversion rate optimization
What We Offer
Competitive compensation with clear salary structure
Structured onboarding and comprehensive training
Performance-based bonuses and salary reviews
Long-term career growth opportunities
Professional remote work environment
Paid U.S.-standard holidays and time off
Requirements
- Age 18+ with legal work eligibility
- Basic computer skills and digital tool proficiency
- eCommerce or online retail experience (preferred, not required)
- Strong written communication skills in English
- Self-motivated with excellent organizational skills
Ready to Join Our Team?
Contact the Zonix Tools Recruitment Team today. We're excited to discuss how you can contribute to our growing U.S. operations.
Official recruitment from Zonix Tools LLC. We never ask for payment during the hiring process.
