Privacy Policy

We collect information that you provide directly to us, including:

• Order Information: Name, billing address, shipping address, payment information, email address, and phone number when you make a purchase.
• Device Information: IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.
• Contact Details: Information you provide when contacting customer support or subscribing to our newsletter.

We collect this information to process your orders, improve our services, and communicate with you effectively.

We use the information we collect for the following purposes:

• Order Processing: To fulfill your orders, process payments, and arrange for shipping and delivery.
• Customer Support: To respond to your inquiries, provide technical support, and resolve any issues.
• Fraud Prevention: To detect and prevent fraudulent transactions and protect our business and customers.
• Marketing Communications: With your consent, to send you promotional emails about new products, special offers, and updates. You can opt out at any time.
• Website Improvement: To analyze how customers use our website and improve user experience.

We share your personal information only with trusted service providers who help us operate our business:

• Payment Processors: We use secure payment gateways to process your credit card and payment information. We do not store complete payment card details on our servers.
• Shipping Partners: We share shipping information with logistics providers to deliver your orders efficiently within the United States.
• Analytics Providers: We use services like Google Analytics to understand website traffic and customer behavior.
• Marketing Platforms: With your consent, we may share your email address with email marketing services to send you promotional content.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We take the security of your personal information seriously and implement industry-standard measures to protect it:

• Encryption: All sensitive data, including payment information, is transmitted using SSL/TLS encryption.
• Secure Storage: Personal information is stored on secure servers with restricted access.
• Regular Monitoring: We regularly monitor our systems for vulnerabilities and security threats.
• Access Controls: Only authorized personnel have access to your personal information, and they are required to maintain confidentiality.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using best practices.

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for the website to function properly, including shopping cart and checkout processes.
• Analytics Cookies: Help us understand how visitors interact with our website through services like Google Analytics.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns on platforms like Facebook and Google Ads.
• Preference Cookies: Remember your settings and preferences for a personalized experience.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

As a customer in the United States, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Data Portability: You can request your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided below.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Order Information: Retained for up to 7 years to comply with tax and accounting regulations.
• Marketing Data: Retained until you unsubscribe or request deletion.
• Website Analytics: Aggregated and anonymized data may be retained indefinitely for business analysis.
• Customer Support Records: Retained for up to 3 years to maintain service quality and resolve disputes.

After the retention period, we securely delete or anonymize your personal information in accordance with data protection best practices.