Product Warranty Policy

Our warranty covers manufacturing defects and material failures under normal use conditions. This includes defects in workmanship, component failures, and performance issues that arise from the manufacturing process.

What's Covered:

• Manufacturing defects in materials and workmanship
• Component failures under normal operating conditions
• Performance issues related to product design or assembly
• Electrical or mechanical malfunctions not caused by user error

Normal Wear and Tear Exclusions:

• Cosmetic damage such as scratches, dents, or discoloration
• Battery degradation over time (beyond manufacturer specifications)
• Consumable parts including filters, batteries, and accessories
• Damage from accidents, drops, or impact

Filing a warranty claim is simple and straightforward. Follow these steps to ensure a smooth process:

1. Contact Our Support Team
   Reach out via email or WhatsApp with your order number and a description of the issue. Our team is available to assist you Monday through Friday, 9 AM to 6 PM PST.
2. Provide Required Documentation
   Submit proof of purchase (order confirmation or receipt), clear photos or videos showing the defect, and a detailed description of the problem and when it occurred.
3. Claim Review & Assessment
   Our warranty team will review your claim within 2-3 business days. We may request additional information or photos to better assess the issue and determine the best resolution.
4. Resolution & Next Steps
   Once approved, we'll arrange for repair, replacement, or refund based on product availability and the nature of the defect. You'll receive tracking information for any replacement shipments.

Depending on the nature of the defect and product availability, we offer the following warranty remedies:

Repair: For minor defects or issues that can be resolved through repair, we may provide repair instructions, replacement parts, or arrange for professional repair service at no cost to you.

Replacement: If the product cannot be repaired or the defect is significant, we will replace it with an identical or comparable product of equal or greater value, subject to availability.

Refund: In cases where repair or replacement is not feasible, or if you prefer, we may issue a full or partial refund based on the product's age, condition, and the nature of the defect.

Decision Process: Our warranty team evaluates each claim individually, considering factors such as the severity of the defect, product age, repair feasibility, and customer preference to determine the most appropriate remedy.

This warranty does not cover damage or defects resulting from:

Misuse or Improper Use:

• Use of the product for purposes other than intended
• Failure to follow product instructions or safety guidelines
• Operating the product beyond its specified capacity or limits
• Use in extreme environmental conditions not recommended by the manufacturer

Improper Installation or Modification:

• Incorrect installation, assembly, or setup
• Unauthorized modifications, alterations, or repairs
• Use of non-approved parts or accessories
• Tampering with product components or safety features

External Damage:

• Accidental damage, drops, impacts, or physical abuse
• Damage from fire, water, natural disasters, or acts of God
• Damage during shipping or transportation (unless shipped by Zonix Tools)
• Damage from power surges, electrical issues, or improper voltage

Consumable Parts:

• Batteries (beyond manufacturer defect period)
• Filters, blades, bits, and other replaceable components
• Wear items designed for periodic replacement

Many of our products are covered by manufacturer warranties in addition to our Zonix Tools warranty. Warranty terms, coverage periods, and claim procedures may vary by manufacturer and product line.

Our Commitment: Zonix Tools serves as your primary point of contact for all warranty matters. We will coordinate with manufacturers on your behalf, handle claim submissions, and ensure you receive the support you deserve throughout the warranty process.

Extended Coverage: In some cases, manufacturer warranties may offer longer coverage periods or additional benefits beyond our standard warranty. We will always apply the most favorable warranty terms available to you.

Documentation: Manufacturer warranty information, when applicable, is included with your product packaging or available upon request from our support team.